At Fausak Tires & Service, we take pride in offering the best customer experience to Mobile, AL, Daphne, AL and Semmes, AL. We strive to provide our customers with the best experience possible each visit.
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I was very disappointed at the level of professionalism and professional ethic that I was shown when I patronized your establishment this morning. My husband and I came in to check the air pressure on one of my tires. I gave the service attendant my key and he proceeded to go outside with my key and paper mat in hand. While on his way outside a Caucasian couple was coming in and he asked if he could help them. He then proceeded to go to their car, check their tire and then re entered the building. He put my things to the side and began looking up parts for their car on the computer. Needless to say, I retrieved my keys and left. I have patronized this business on several occasions, however never the shillinger road store,mostly the Government boulevard store. I have even recommended Fausaks several times to friends and Co-workers. After the disrespect that I was shown this morning, I will no longer do so.
I came to your store for a simple nail in one of my tires. After the third attempt to fix, my tire went completely flat as soon as I left your parking lot and I drove on a flat tire to the walmart on cottage hill and hillcrest without my knowledge until I got out of the car. My tire was ruined. It had a soft ring around it. I went back to your store and Justin said he would order me a tire. I came back to have the tire put on and was told "there was no white powder on the inside of the tire and therefore could be fixed". Unable to give you a fourth try at a by now ruined tire, I went to PepBoys and bought a tire which cost me $179.00. We won't be back to your store.
I will not ever return,,,,
on May 27th, 2016 we brought in one of our trucks for oil change and to fix a flat. When he got home and parked his truck and came out the next morning he noticed oil on his driveway they did not put the oil plug back in and also were they was suppose to fix tire it was flat.